Basin Installation & Warranty Conditions

Each of our concrete basins are unique. We highly recommend you use a qualified plumber for installation. Ensure that you know which way you would like the basin to face before work is started.

It is really important to ensure that all surfaces including your basin are completely dry before installation.

Ensure the perimeter of where your basin meets the benchtop is sealed completely. There is no need to apply silicon under your basin, we recommend silicon around the perimeter ONLY to adhere to the benchtop.

Do not over-tighten wastes and ensure they are fully sealed. Over tightened wastes may result in your basin cracking from the waste out.

Dark patches that develop after using the basin, radiating out from the waste are a sign of poor silicon application, resulting in water getting under your basin and rising through the unsealed base surface. This must be rectified by removing basin, allowing it to dry completely and reapplying silicon seal.

 

We offer a 24 month warranty on materials and workmanship. The warranty is dependent on the product being installed by a licensed plumber and that all installation instructions are followed. We will not warrant basins that are installed damaged, please inspect your basin carefully before installation.

Concrete basins are resistant to stains and ingress of water but are neither stain nor water proof. Curated Concrete + Steel cannot predict nor control how our customers, their guests or their cleaners will use their basins.

Curated Concrete + Steel do not warrant wear/damage to the sealer through every day use nor any resulting damage to the concrete itself, nor do we warrant against staining caused by any substance.

 

• The presence or development of pinholes or other changes that occur naturally in concrete.
• Edge chipping.
• The failure of sealer due to incorrect use or care. Please read and follow all care instructions carefully.
• Normal wear and tear.
• Use in any setting other than domestic.
• Chemical damage.
• Damage through the use of abrasive, acidic or alkaline cleaners.
• Damage to sealer from contact with cosmetics such as cleansers, moisturisers, face masks, sunscreens, etc
• Staining or scratching.
• Cracking due to an overtightened or incorrectly installed waste, or due to exposure to hot water over 55 degrees Celsius.
• Slight (up to 5%) variances in size. Such tolerances are expected in manufacturing.

We do not offer refunds for change of mind on colour or style. The basins shown on our website are representative only due to colours displaying differently on different screens and phones. It is recommended that a sample tile is ordered before placing your order to ensure the colour is suitable for the space. 

 Please note, refunds are not normally offered on bespoke/custom benchtops or tables due to their custom nature designed specifically for the space; except in the rare case of extreme faulty workmanship whereas we will attempt to repair and rectify or replace. 

We are suppliers of basins and benchtops only. We do not involve ourselves in the responsibility of install nor can we warrant the work of your plumber.  If your basin or benchtop needs to be replaced due to any reason including that of warranty, Curated Concrete are responsible for the replacement of the basin or benchtop only.

We will not be responsible for any costs associated with removal or installation of the new basin or benchtop nor any other associated costs such as electrical, flooring, cabinets etc.

This warranty is not transferable during the warranty period to any subsequent owner of the residence where the product was original installed.

 Warranty claims will not be accepted if:

• Not accompanied by proof of purchase.
• Not claimed within a reasonable period of the defect becoming apparent.
• Not accompanied by clear photographic depiction of the defect

Please note that when ordering a basin or benchtop from us you are agreeing to the conditions of the above warranty. No correspondence will be entered into that contravenes the above warranty conditions.